Customer Reviews

We've brought a handful of cars to Gurney's for quite a few years now, for regular tune-ups and maintenance to more major troubleshooting, and have always gotten fairly-priced, excellent work. Great communication, friendly, smart, and all-around expert service. Highly recommended!

Gurney’s customer service and technical expertise exceeds my expectations of an automotive repair shop. 5 STARS

Excellent customer service, premier expertise! You guys rock!

Called Gurney about brakes...went in next morning...gave me a ride home. Same day estimate. Fixed... excellent service and very friendly. Texted me a list of all they checked on car...will go back.

We moved to Nashua in 2018 and we have been bringing our vehicles to Gurney’s ever since. We have never had an unpleasant experience. Every interaction with them has been wonderful. Their prices are fair, their work is great, and their customer service is excellent. Highly recommend them for any auto service you need.

First time customer. Great communication, fair price and excellent service!

Labor charges are outrageous!! $170/hour & they record that it takes much longer than it actually does, which spikes up the labor charges tremendously!! Since they pretend to be "Godly", I will remind them, greed is a sin. Heads up, they are making you pay 10-fold for their fancy lighting, flashy sign, and custom water bottles. Ridiculous!!

Oil change and State Inspection - work done in a timely manner, service people kept me updated, waiting area is clean and comfortable.

Excellent experience from A-Z. Online appointment was smooth. Customer service was top notch. Communication was excellent. Text updates durning the appointments was great. I’ll be back!

Called gurney to discuss a quote for a new transmission and torque converter. They demanded that the truck be brought in so they could diagnose the issue. I was pretty clear that the problem was already discovered and I was trying to get an idea if it was worth fixing or not. Brought the truck in the night before the appointment and received a phone call as well as a text with some information pertaining to the "diagnosis" which confirmed what was already told to them. Returned the call to Debi who informed me the repair would be just a few dollars short of $8000. I ended up calling her back a few days later to inform her that I would be trading in the vehicle and needing the keys. She said she would finish up the paperwork. I ended up receiving a bill for $85 which i find mildly annoying as all they had to do was to call the local chevy dealer and source the parts. Not really sure why they needed the truck to give me a quote for something I already knew. I wouldn't had wasted my time or theirs knowing it was going to be that much. Only reason for the extra star was their diagnosis page they send out which is very thorough and Debi who was very pleasent to speak with other than that, I paid $85 for myself to tell them what's wrong and what I needed and them to give me a price. Only justification was they have been "burnt" in the past so thats why they needed the truck. Sounds like they just wanted to pay the electric for the day.

Great customer and auto service. Always helpful and honest.

I went in looking for a super detailed preventative inspection for a fairly new to me vehicle. Gary is the guy, he has had at least three vehicles that are extremely similar to mine and had good insight. He allowed me to see some stuff (I'm extremely interested) and he pointed out some stuff that I probably should have noticed.

Unbelivable service and customer commitment. I was in a pinch, and they went over and above the normal course of business. My trusted source for my 1-ton desiel truck.

I went to Gurney’s because my check engine light was on. I was charged $475 to replace an exhaust leak and replace the gas cap. I was then given a list of additional items needing repair totaling thousands of dollars. The check engine light came back on a few weeks later. I went elsewhere for repairs. The gas cap that Gurney’s replaced did not fit properly causing the check engine light to come back on. I had the gas cap replaced again. Problem solved. I was charged a total of $36 from the new mechanic. I asked about the list of repairs that Gurney’s had provided. I was told my car was in excellent condition and I did not have any additional items in need of repair. If I had gone back to Gurney’s I would have paid a ridiculous amount of money for something that didn’t need replacing and the check engine light would still be on. I tried reaching out to Gurney’s with my concerns but I was completely ignored.

My new go to mechanic. The updates and customer service was fantastic. Better than larger chain shops. And I didn't feel pressured to over spend or felt the price was too high. They even washed off my vehicle after my service. Now that's good service!

It's always a great place to have work done.

Great work on the sienna good people here

Perfect job on my sienna thankx

First of all I would like to thank the entire team at Gurney’s in Milford for a fantastic and stress free experience. From the first call in to driving away, the whole team was courteous and helpful. Danielle communicated what GT M the technician found and provided an accurate, thorough and fair estimate. GT M performed the work to a level that exceeded my expectations, and came in under estimate. Dave the courtesy van driver was friendly and above all a safe driver. The facts of this experience will make me a repeat customer, and I will be speaking highly of, and recommending them to friends and family. Thank you again for all you did today.

First time Gurney’s customer and I’ll never go anywhere else again. Easy to work with, prompt, fair pricing, and excellent customer service. Detailed report provided. Phil was my mechanic and he was honest, thorough and a please to talk to. I highly recommend Gurney’s!

Very knowledgeable and their findings probably saved my life. Thank you and highly recommended them for all your auto repairs.

Great service at a great price! Definitely will be returning!

The people here are wonderful and their inspections are very thorough. They'll even throw you a few tips/suggestions if you're the kind of person that likes to do their own work.

Nicest people l have ever met.they are good people.thank you very much.